Shipping & Handling
Overview
We ship all orders from Columbus, Ohio. We handle each piece with care, package it in a minimal, archival‑inspired presentation, and dispatch it within our stated processing window.
Processing Time
Standard processing: 1–3 business days
High‑volume drops: 3–5 business days
Local pickup orders: prepared within 24 hours unless otherwise noted
You will receive a confirmation email once your order is processed.
Packaging
Every item is:
Cleaned, steamed, and inspected
Wrapped in protective archival tissue
Packed in a minimal, neutral-toned mailer or box
Sealed with C/ARCHIVE branding
We prioritize sustainable, low‑impact materials whenever possible.
Shipping Methods
We currently offer:
USPS Ground Advantage
Local Pickup (Columbus, OH)
Meet‑Up Delivery (within designated Columbus areas)
Carrier options may vary depending on item size, weight, or category.
Tracking
Once your order ships, you will receive:
A tracking number
A link to monitor delivery status
Carrier updates as they become available
If your tracking shows “Delivered” but you did not receive your package, please contact the carrier directly before reaching out to us.
Local Pickup
Pickup is available in Columbus, OH only. Pickup instructions will be sent after purchase.
Meet‑Up Delivery
Meet‑ups are available within select Columbus neighborhoods. You will receive a message to coordinate time and location.
Shipping Restrictions
We currently ship within the U.S. only
Some oversized or fragile items may require special handling
We do not ship to P.O. Boxes for oversized items
Lost or Damaged Packages
If your package is lost or arrives damaged:
Contact the carrier to initiate a claim
Email us with your order number and photos (if applicable). We will assist where possible, but the recipient must file carrier claims directly.
Returns & Refunds
All sales are final unless otherwise stated. For full details, please see our Returns & Refunds page.
Questions
For shipping inquiries, email: hello@carchive.studio